Usage Reports

As an Account Admin, it's possible to generate usage reports and check who has been accessing various projects in various subscriptions.

If there are several subscriptions (or plans), select one of them first.

From burger menu at the top right corner select Administration.


On Subscriptions tab on the left, select a plan that needs to be analyzed.

Generate usage report for a selected plan

For the selected plan, click Generate Usage Report on the right.

This will prompt a pop-up window, asking to select the period.

UTC means Universal Time Coordinated. Midnight UTC equals:

  • 1:00 am UK
  • 2:00 am France
  • 9:30 am ACST (Australia Central Standard Time)
  • 8:00 pm EST USA (previous day)
  • 5:00 pm PST USA (previous day)

Clicking on Generate Usage Report will create a CSV file that will be downloaded from Cintoo.


Using Excel, select all columns and click Filter in Data tab.

Sort the list per each column.

Understanding the Usage Report

  • First name, Last name, Email, Company: users who have accessed a project at least once during that day.

    Note: Users who have accessed a project using a Shared View will be counted if they were logged into Cintoo while they accessed this Shared View.

  • Scans uploaded: showcases number of scans downloaded into projects within this Cintoo account.
  • 360 Images uploaded: displays number of 360 images uploaded through 360 image option in Cintoo Connect. This does not include 360 images embedded in scan data. 
  • Scans downloaded: counts number of scans selected in Data tab when a user clicks Export Scans (if selection englobes work zones, all scans in work zones will be included) and also the number of times a user clicks Scan Download. It also means that:
    • Downloading the same scan multiple times will count as multiple scan downloads, not just once.
    • Also, if scan files are not successfully downloaded for whatever reason, it will still count in the report:
      • Problem with Cintoo Connect
      • Download suspended because user has closed Cintoo Connect
      • Download not started since user did not click on Export in Cintoo Connect
  • Crops downloaded: counts number of times a user clicked Export in Crop Tool in either Overview Map or 3D View, whether crop export was successful or not.
  • Unified mesh creation: counts number of times a user Create Mesh, whether this unification process was successful or not.
  • Tags uploaded: shows how many asset tags have been uploaded at each instance.
  • Tags downloaded: shows how many asset tags have been exported from Cintoo account. 

Report includes specific columns for import and export operations, but operations such as 3D visualization are not highlighted. Therefore, it's possible to see users with zero import/export operations listed on the report, indicating accesses to the project for other purposes. 


Report lists each project per user and per day, and if a user has accessed the same project multiple times in one day, only one entry is added for that user and project on that date. 

If a user has accessed multiple projects in one day, there will be one entry per project for that user on that date. 

If a user has visited a particular project for five consecutive days, the project will be listed five times for that user, each with a different date.