Error When Exporting an RCP From Cintoo Cloud


Error message Recap error: failed is caused by a problem with creation of a Recap project file (.rcp). This is not a critical issue, as most important data, the scan files (RCS/RCC), are still created during the export process. 

A workaround for this issue is to check if RCS/RCC files were created for all the scans, and if so, manually create a Recap project and add RCS files to it. This error can happen when there's not enough disk space to save all the files at the end of export process.