360 Camera Management

Every 360 Edition subscription includes access to certified Ricoh THETA X cameras through a rental model. This article explains camera ownership, warranty coverage, maintenance responsibilities, and the process for camera exchange or replacement.

TABLE DES MATIÈRES

Camera Ownership vs. Customer Responsibility
Camera Warranty and Maintenance Responsibilities
Packaging and Delivery
Supported Devices
Camera Rental, Exchange, and Replacement
Frequently Asked Questions
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Camera Ownership vs. Customer Responsibility

Ownership Model

Cintoo retains ownership of all cameras provided through the 360 Edition subscription therefore cameras are rented to customers as part of the subscription service. If the subscription is terminated or upon request cameras must be returned to producer.

Customer Responsibilities

As a 360 Edition subscriber, you are responsible for:

Using the camera according to provided guidelines and best practices
Protecting the camera from theft, loss, or intentional damage
Maintaining the camera in good working condition
Keeping firmware updated
Using only approved accessories
Returning the camera upon subscription termination

What Cintoo Provides

Certified Ricoh THETA X camera
Initial setup and configuration
Firmware updates and technical support
Warranty coverage for manufacturing defects and normal wear
One camera replacement per year (if needed, see below)

Camera Warranty and Maintenance Responsibilities

Warranty Coverage

360 Edition warranty covers:

Manufacturing defects – Hardware failures under normal use
Normal wear and tear – Expected degradation from proper use
Technical malfunctions – Software or firmware issues

Warranty period: Cameras are covered for the duration of active 360 Edition subscription.

What is NOT Covered by Warranty

The following are explicitly excluded from warranty coverage:

Loss and theft:

Lost cameras
Stolen equipment

Misuse or unsuitable environments:

Use contrary to instructions or best practices
Modification of hardware or unauthorized repairs
Use of non-approved accessories that cause damage
Any environmental damage - temperature, chemicals, water

Beta hardware/software issues

Outdated firmware:

Issues caused by failure to install recommended firmware updates

Maintenance Best Practices

To keep your camera in good working condition:

Daily maintenance:

Inspect lenses before and after each use
Clean the lens protector with a soft, lint-free cloth
Store the camera in its protective case when not in use
Avoid leaving the camera in direct sunlight or extreme temperatures

Weekly maintenance:

Check for firmware updates
Verify battery health
Inspect accessories for wear or damage

Monthly maintenance:

Clean camera body with a soft, dry cloth
Inspect monopod and helmet mount for secure connections
Test Bluetooth remote control functionality

Packaging and Delivery

Initial Delivery

When you activate a 360 Edition subscription:

Cintoo coordinates shipment of your camera kit
Cameras are shipped via Ricoh's distribution network
Delivery typically occurs within 7-14 business days

Shipping regions:

United States
United Kingdom
European Union member states
Canada

Warning: Cameras cannot be shipped to regions outside these areas at this time.

Note: if your company has an office in the delivery zone it's absolutely possible to order the delivery there and then distribute the equipment internally to the area out of standard reach.

What's Included in the Shipment (360 Starter Pack)

Your camera kit includes:

Caméra Ricoh THETA X
Ricoh TM-2 monopod – extendable pole for handheld capture
Ricoh TL-3 lens protector – protective cover for dual lenses
Helmet mount (third-party) – for hands-free capture
Bluetooth remote control (third-party) – wireless camera control
Charging cable and accessories

Return Packaging

If you need to return a camera for exchange or at subscription end:

Retain the original packaging if possible
If original packaging is unavailable, use a sturdy box with adequate padding
Include all accessories (monopod, lens protector, mounts, etc.)
Cintoo Support will provide shipping instructions and labels

Supported Devices

Currently Supported Camera

Ricoh THETA X

Important Device Limitations

Customer-owned cameras are NOT supported:

Even if you own a Ricoh THETA X, you cannot use it with 360 Edition
Only cameras provided through 360 Edition subscription are certified and linked to your account
This ensures proper integration with Cintoo's automated upload and synchronization workflow

Other 360 cameras are NOT supported:

Cameras from other manufacturers are not compatible
Other Ricoh models (THETA Z1, THETA V, etc.) are not supported
Support for additional devices may be added in the future

Supported Accessories

The following accessories are certified for use with the 360 Edition:

Ricoh TM-2 monopod (included)
Ricoh TL-3 lens protector (included)
Approved helmet mount (included)
Approved Bluetooth remote (included)

Using non-approved accessories may:

Void warranty coverage
Cause damage to the camera
Result in additional charges

Camera Rental, Exchange, and Replacement

Rental Duration

Cameras are available for the duration of your active 360 Edition subscription
No additional rental fees beyond the subscription cost
Cameras must be returned once subscription ends

Camera Exchange Policy

You are entitled to ONE free camera exchange per year.

Valid reasons for exchange:

Manufacturing defects
Hardware malfunctions under normal use
Normal wear and tear affecting functionality
Technical issues not resolved by support

Exchanges will NOT be approved for:

Loss or theft
Physical damage from drops, impacts, or mishandling
Damage from unauthorized modifications
Issues caused by using non-approved accessories

How to Request a Camera Replacement

Step 1: Contact Cintoo Support

Email: support@cintoo.com
Subject: "360 Edition Camera Replacement Request"
Include:
- Camera serial number (if available)
- Description of the issue
- Photos of any visible damage (if applicable)

Step 2: Support validation

Cintoo Support will assess your request
You may be asked to perform troubleshooting steps
Support will determine if replacement is warranted

Step 3: Approval and coordination

If approved, Cintoo shares your information with Ricoh
Ricoh handles the camera shipment
You will receive tracking information

Step 4: Receive replacement camera

New camera arrives with a unique ID
The new camera would be linked to your Cintoo subscription by Cintoo personnel
Return the defective camera using provided instructions

Processing time: Typically 7-14 business days from approval to receipt.

Camera Return at Subscription End

When your 360 Edition subscription ends:

You will receive a return notification from Cintoo Support
Cintoo provides return shipping instructions and labels
You must return the camera and all accessories within 30 days
Failure to return equipment may result in additional charges

Frequently Asked Questions

Q: Can I purchase a camera instead of renting?
A: No. 360 Edition subscription operates on a rental model only. This ensures proper integration, support, and firmware management.

Q: What happens if my camera is stolen?
A: Theft is not covered by warranty. You may be liable for the replacement cost. Contact support@cintoo.com immediately if theft occurs.

Q: Can I use my camera for non-Cintoo projects?
A: Yes. While the camera is rented, you may use it for any lawful purpose. However, only captures uploaded through Cintoo workflow (Simple Capture plugin) are supported.

Q: Who do I contact for technical camera issues?
A: Always contact Cintoo Support first (support@cintoo.com).

Q: What if I damage an accessory (monopod, lens protector, etc.)?
A: Contact Cintoo Support. Replacement accessories may be provided or purchased depending on the situation.

Besoin d'aide ?

For camera management questions:

Technical issues: support@cintoo.com
Replacement requests: support@cintoo.com
Subscription questions: sales@cintoo.com