Account Administrator Resource Handbook

Modified on Fri, 31 Jan at 5:22 PM

This guide serves as a comprehensive resource for setting up and managing your Cintoo environment effectively. 


As an Account Administrator, you have full control over user management, project organization, and data management within Cintoo. This handbook will help you navigate key administrative tools, manage user roles and permissions, and optimize project workflows to ensure seamless collaboration across your teams.


Here you’ll find step-by-step instructions on how to:

  • Set up and manage account-wide administration tools
  • Invite and manage users, including co-administrators and project managers
  • Oversee project creation, organization, and data uploads
  • Generate reports to track usage and activity
  • Troubleshoot common issues and access support when needed


From onboarding to advanced administration, this guide equips you with the the knowledge and tools to optimize your use of the Cintoo platform. For the best experience, we recommend following the sections and steps in sequence to ensure a smooth setup.



TABLE OF CONTENTS


1. Administration Tools

2. Project Management

3. Upload Scans

4. Upload BIM/CAD Files

5. Project Organization

6. User Management

7. Project Navigation and Tools

8. Troubleshooting



1. Administration Tools

Manage your Cintoo environment with essential administration tools. This section covers the essential tasks for logging in, inviting users, and setting up roles and permissions.

  1. Logging in to Cintoo
  2. Invite Co-Administrators
  3. Setting Project Managers
  4. Users & Permissions
  5. Creating Groups of Users
  6. Generate Usage Reports



2. Project Management

Create, organize, and manage your projects seamlessly. Learn how to set up new projects, restore deleted ones, and manage access for project team members.

  1. My Projects
  2. Create a New Project
  3. Delete a Project
  4. Restore a Deleted Project
  5. Open a Project


3. Upload Scans

Efficiently upload and manage scan data in Cintoo. This section provides instructions on installing Cintoo Connect and uploading terrestrial, mobile, and drone scans.

  1. Installing Cintoo Connect
  2. Upload Terrestrial Laser Scans
  3. Upload Mobile Laser Scans
  4. Upload Drone Scans


4. Upload BIM/CAD Files

Integrate your BIM/CAD files with your Cintoo environment. Explore how to upload, align, and import 3D models from local drives or Autodesk Construction Cloud.

  1. Scan and Model Alignment Guidance
  2. Upload 3D Models from Local Hard Disk
  3. Register Cintoo with Autodesk Construction Cloud
  4. Import 3D Models from Autodesk Construction Cloud


5. Project Organization

Organize your scans and models into structured Work Zones for streamlined navigation and collaboration. This section covers best practices for displaying and managing your data.

  1. Organizing Scans into Work Zones
  2. Using Work Zones
  3. Deleting Scans or Work Zones
  4. Best Practices for Displaying Scans and Models in 3D View


6. User Management

Manage your team and project access with ease. This section covers adding, removing, and adjusting user roles for efficient collaboration.

  1. Adding Members to a Project
  2. Changing Team Member’s Role
  3. Removing Members from a Project
  4. Add/Remove Me from Project (Administrators Only)


7. Project Navigation and Tools

Navigate your projects with intuitive tools for exploring data and viewing your scans in 3D. Learn how to utilize the Data Tab, Overview Map, Teleportation, and other project-level features.

  1. Data Tab
  2. Overview Map
  3. 3D View
  4. 3D View Help Center
  5. Teleportation
  6. Annotations
  7. Measurements
  8. Crop Tool
  9. Export Scan Data


8. Troubleshooting

Get help when you need it. This section walks you through common troubleshooting steps, including submitting support tickets, resetting your password, and reporting performance issues.

  1. Submit a Support Ticket
  2. Report Performance Issues
  3. Trouble Logging In
  4. Cancellation of Cintoo Subscription

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article